Introduction to Conflict Avoidance & Resolution (CAR)​
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This course is an introduction to understanding conflict avoidance and resolution (CAR). This course is designed for candidates who are seeking to gain certified
APD (Advocate Prime Dispute) membership designation. The Introduction to CAR
describes the strategies behind conflict avoidance and resolution processes, how to
manage conflicts, and how careful strategic planning supports and maintains long
term sustainable relationships.

Membership
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The course is also relevant to those candidates seeking to gain certified APD (Advocate Prime Dispute) membership designation and/or become a party representative.

​Course Structure: 
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Day 1: 09:30-18:30 - Classroom Day
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The objectives of the course are as follows: ​​
  • Understanding conflict avoidance and resolution strategies, theory and background;
  • Understanding the connections between conflicts and strategic planning;
  • Understanding the benefits & values of strategic thinking and the connections between conflict avoidance and resolution;
  • Recognising conflicts and understanding how to manage them within Industry.


Who should attend this Course: ​​
  • Industry professionals;
  • Students and Graduates;
  • Public and private sectors;
  • Complaint handlers, leaders, managers, team leaders, case officers;
  • NGOs and NPOs;
  • Legal professional;
  • Governments;
  • Trade Union Representatives;
  • Policy advisors;
  • Education professionals;
  • Individuals responsible for resolving conflicts;
  • Industry professional wanting to develop skill in CAR;
  • Lawyers, accountants and professional advisors;
  • Entrepreneurs;
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Assessment:

This module is not assessed in a formal manner but does require candidates to undertake a degree of preparation before attending and 100% attendance is required.
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​Entry Requirements:

There are no specific entry requirements. This course is a foundation level and is a precursor to 'Module 2: Diploma in Conflict Avoidance &
Resolution' It can be used for candidates who require a basic understanding of CAR
in their roles within industry and/or candidates who wish to join Prime Dispute as an
APD (Advocate Prime Dispute) member.
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Course Educators: TBC
Diploma in Conflict Avoidance & Resolution (CAR)

This Diploma in CAR is for candidates who are seeking to become an expert in conflict avoidance and resolution or represent parties in the strategic decisions in managing and dealing with strategic decision in avoiding conflicts. This course is relevant to individuals from all Industry sectors who require training in strategic conflict avoidance and resolution or individuals who do not have a background in law but have an interest in conflict avoidance and resolution, for example, accountants, engineers, surveyors and others who are within a primary, secondary or third sector, may also be interested in this module. 

Membership
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Candidates who complete and pass this
module will gain our MPD (Member Prime Dispute) membership designation. In
certain cases the Educator/Prime Dispute may agree that the candidate who
completes and passes this course should receive an FPD (Fellow Prime Dispute)
membership designation.

Course Structure: 

​5 days 09:30-18.00 

The objectives of the course are as follows:
  • Understanding the risk of conflicts and what negative impact conflicts have within Industry;
  • Understanding the causes and drivers of conflict and dealing with the key
  • stakeholders;​
  • Undertaking a conflict analysis and risk assessment;
  • Tracking and monitoring changes in key emerging and risk associated industry
  • sectors; understanding the factors which may lead to conflicts;
  • Understanding the needs of Industry sectors and the appropriate conflict avoidance
  • and resolution strategies to be used;
  • Understanding the various strategies and methods used to prevent conflicts from occurring or escalating within Industry;
  • Understanding the connection between conflict, litigation and dispute avoidance/resolution mechanisms;
  • Having a thorough understanding of the various ways to deal with confrontations and ongoing conflicts, including dispute avoidance and resolution mechanisms;
  • Understanding the difficulties of not having the appropriate contract clause within the contract/agreement and why this can cause conflict.

Who should attend this Course: ​​
  • The Diploma in CAR is aimed not only at the legal sector, but also at other
    professionals who may be involved in conflict avoidance and resolution. A legal qualification is not a pre-requisite for admission to the Diploma. However,
    Candidates will need to bear in mind that references and materials discussed by the Educators will be legally focused.

Assessment:
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Candidates will be assessed after the module has been completed and this will be
based upon one assessment based on either a pass or fail. If candidates fail feedback will be prepared by the Educator. Any Candidates who do fail the assessment will only be required to re-sit the assessment or similar as requested by Prime Dispute. Candidates will be informed by Prime Dispute of the results.
Candidates are also required to prepare prior to attendance and 100% attendance is required. In certain circumstances Prime Dispute may provide the option for
candidates to opt for the dissertation option, in which the candidate will produce
a dissertation of 12,000-words on a topic of their own choosing but in the sphere of
conflict avoidance and resolution.​

Entry Requirements:
  • Completed an 'Introduction to CAR' have an understanding of conflict avoidance and resolution within Industry, or have received a personal invitation from Prime Dispute to attend.

Course Educators: TBC
Conflict Avoidance & Resolution (CAR) Panels (Optional)
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This Module is aimed and available to candidates after they have successfully
completed 'Module 2 -Diploma in Conflict Avoidance & Resolution (CAR)' or have
been invited to join 'Prime Dispute's Specialist Panel'. This course is for candidates
who are seeking to gain FPD (Fellow Prime Dispute) membership designation.

Conflicts exist because of serious disagreement or argument, and sometime
litigation and dispute resolution mechanisms may not be suitable. The CAR 'Specialist Panel’ has the specialist knowledge and experience to identify avoidance
and resolution strategies that can help all the parties in dispute move forward without
recourse to formal litigation. The CAR 'Specialist Panel' will consist of a panel
member who will advise Industry on the appropriate strategy to resolve the conflict
and/or avoid further conflicts. The CAR 'Specialist Panel' will have an understanding
of the specific industry sector and therefore able to provide an objective and strategic
plan of how to avoid/resolve the conflict with agreed timelines.
​
Membership 

This course is for candidates who are
seeking to gain FPD (Fellow Prime Dispute) membership designation.

All candidates who are seeking to join Prime Dispute CAR 'Specialist Panel' and
support Industry in strategic conflict avoidance and resolution matters, must meet all requirement as stipulated in the 'Criteria for inclusion on Prime Dispute'S Panels'.

All candidates who are seeking to join as an Educator for Prime Dispute must meet the 'Terms and Conditions' for Educators'.

​Course Structure: 
​
DAY 1 : 09:30-18:30 - Classroom Day

The objectives of the course are as follows: ​
  • Needs and expectations of B2C and B2B clients in conflict avoidance and resolution;
  • Dealing with B2B and B2C conflicts;
  • Understanding and working with Industry to advise on the appropriate strategy to manage and deal with the conflict;
  • Supporting Industry sectors to consider CAR as a strategic option to forward planning in resolving a conflict and managing conflicts;
  • Supporting the parties to achieve outcomes based on commercial goals;
  • Understanding contract clauses and agreements.


Who should attend this Course: 
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  • Candidates seeking to gain FPD (Fellow Prime Dispute) membership designation;
  • Candidates who would like to develop their roles as an industry educator in CAR;
  • Candidates who would like to join a CAR 'Specialist Panel', consider strategy plays a pivotal role in conflict avoidance and resolution process and aid industry in forward planning;
  • Individuals who would like to develop their existing business or role within Industry;
  • Consultants who would like to diversify their business.

Assessment:

Write a brief action plan about how you wish to take CAR forward in your career. This action plan will support Candidates to place their vision into action. Candidates are also required to prepare prior to attendance and 100% attendance is required.

Entry Requirements:

Successfully completed 'Module 2 - Diploma in Conflict Avoidance & Resolution (CAR)' (or similar), or have received a personal invitation
from Prime Dispute to attend.
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Course Educators: TBC